Service Support List

**All Services include an Initial Onboarding Consultation & Network Assessment**

Just a Little Bit of Help (1-2 employees) – Monthly Managed Service

• 4 Remote Assistance Calls (1 per week)
• Unlimited Email Support
• No Store Front Presence

POS Retail & Restaurant Support – Monthly Managed Services Fee

• Troubleshooting Issues
• Unlimited Support Calls
• 1 Revisit per Issue
• System Maintenance

POS Retail & Restaurant Support – Per Ticket Base Fee:

• Per Ticket Bases
• Blended Rate
• 2 hour min

Small Business Support – Monthly Managed Services Introductory Fee

• Up to 10 Devices
  Support & Management of Trouble Tickets
• Troubleshooting of Issues – Desk & Conf Phones, Desktops, Printers & Software
• 2 Emergency Calls per month
• Access to Submit Tickets via Vansin Helpdesk Portal
• Unlimited Remote Assistance Calls
• Unlimited Email Support
• Onsite Visits (2 hour max) after 2 hours will billed at hourly rate.
• New PC Setups & Configurations
• Monthly Routine Computer Maintenance.
• ****Server & Networking Systems Monitoring – Additional Charge***

Micro Business Support – Monthly Managed Services Introductory Fee

• Up to 5 Devices Support & Management of Trouble Tickets
• Troubleshooting of Issues – Desk & Conf Phones, Desktops, Printers & Software
• 2 Emergency Calls per month
• Access to Submit Tickets via Vansin Helpdesk Portal
• Unlimited Remote Assistance Calls
• Unlimited Email Support
• Onsite Visits (2 hour max) after 2 hours will billed at hourly rate.
• New PC Setups & Configurations
• Monthly Routine Computer Maintenance.
• ****Server & Networking Systems Monitoring – Additional Charge***

Small to Medium Business Support – Monthly Managed Services Introductory Fee

• Up to 40 Devices Support & Management of Trouble Tickets
• Troubleshooting of Issues – Desk & Conf Phones, Desktops, Printers & Software
• 2 Emergency Calls per month
• Access to Submit Tickets via Vansin Helpdesk Portal
• Unlimited Remote Assistance Calls
• Unlimited Email Support
• Onsite Visits (2 hour max) after 2 hours will billed at hourly rate.
• New PC Setups & Configurations
• Monthly Routine Computer Maintenance.
• Server & Networking Systems Monitoring – Additional Charge

Medium to Large Business Support – Monthly Managed Services Introductory Fee

• Up to 100 Devices
  Support & Management of Trouble Tickets
• Troubleshooting of Issues – Desk & Conf Phones, Desktops, Printers & Software
• 2 Emergency Calls per month
• Access to Submit Tickets via Vansin Helpdesk Portal
• Unlimited Remote Assistance Calls
• Unlimited Email Support
• Onsite Visits (2 hour max) after 2 hours will billed at hourly rate.
• New PC Setups & Configurations
• Monthly Routine Computer Maintenance.
• Server & Networking Systems Monitoring

Large Business Support – Monthly Managed Services Introductory Fee

• Over 100 Devices
  Support & Management of Trouble Tickets
• Troubleshooting of Issues – Desk & Conf Phones, Desktops, Printers & Software
• 2 Emergency Calls per month
• Access to Submit Tickets via Vansin Helpdesk Portal
• Unlimited Remote Assistance Calls
• Unlimited Email Support
• Onsite Visits (2 hour max) after 2 hours will billed at hourly rate.
• New PC Setups & Configurations
• Monthly Routine Computer Maintenance.
• Server & Networking Systems Monitoring

Additional Services – A La Carte Starting at the rates below:

• Per Ticket Base Fee
  • Blended Rate – 2 hour mins
• Rack & Stacks
• POS Setups
• Network Closet Cleanup
• Long & Short Term Project Consulting Services
• Vacation & Substitute Onsite Support Services for Fulltime IT
• One on One White Glove – Presidential Service